Service conditions

Terms and Conditions

We would like to inform you that you as a customer (consumer), using the website available at www.candydaddy.eu, declares that you know and accept the following, the Civil Code. (Act V of 2013) 6: 77-6: 81. Please, if you want to be your customer or an active user to the options offered by our webshop, read our General Terms and Conditions carefully and use our services only if you agree with all points and consider them binding.

The contract is registered by the Service Provider, stored in electronic form and is subsequently accessible.

This document is only concluded in electronic form. The contract is governed by the following conditions is provided for in the Civil Code. is considered to be a contract between those who are absent.

1. Operator information:

Complete the data here, supplement them as needed.

• Company name: Candydaddy Kft.

• Headquarters: Mátészalka, October 23rd Space 1

• Tax number:
  32520648-2-15

• Contract language: Hungarian

• Electronic availability: hercegdavid9901@gmail.com

• Account number: 10702064749906451100005

• Registry Authority: Company Court of Court of Nyíregyháza

Contact details of the hosting provider: www.Shopify.com

Contact:

Shopify International Ltd. (Headquarters: 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin

4, d04 xn32)

The Service Provider in these General Terms and Conditions hereinafter referred to as the Operator.

2.

We offer rubber sugar mix, lollipop, retro sweets.

Warning: The images displayed on the product datasheet may differ from the reality, and in some cases they are only illustrated.

3. Order information

Order with a payment obligation!

The minimum purchase amount is $ 3,000.

The products displayed can only be ordered online through the webshop, with a courier home delivery or in person by taking over by the customer or agent.

Prices displayed for products include VAT,
The price of the products does not include the shipping fee.

If the operator indicates a defective price for the product, despite the diligence expected from it, and the price of the product is different from its generally accepted price, the operator is not obliged to provide the product at the wrong price,

Obviously, it is considered an incorrect price:
$ 0, 1 Ft price.
discounted, but incorrectly indicating the discount (eg, for a 20 %for $ 1000 goods
In addition to the discount, goods offered for 500 HUF).
In case of incorrect price, the seller offers the possibility of purchasing the goods at a real price, which
With information, the customer may decide to order the goods at real prices or all disadvantaged
cancel your order without legal consequences.

A separate packaging cost will not be charged. Detailed shipping tariffs are part of these Terms and Conditions, under the Delivery Conditions.

In our webshop, you can browse the products and services you can buy by product categories. In addition to the products listed, you can view a short description, price, other properties of each product, without being exhaustive. If you want to get more information about the product, click on the product image or name. You will then get to the product page, where you can get more detailed information about the product. If you need more detailed information, please contact the operator by phone number recorded between the operator data.

The order of your order

A. Click the basket signal to place the product in the basket.

However, you can put the products in the basket without logging in, you must enter the system before ordering. You can only do this if you register yourself. You can find registration under the following menu item. If you are registered customer but forgot your password, use the password login reminder. If you enter your registered email address here, your password will be sent to you by email. You can enter the login menu item. Here, enter your registered email address and password, then press Enter. If you are successful, this window will display your registered email address and the Exit button to allow you to leave the store.

B. You can check and edit the contents of the basket using the Basket menu item. It is possible to view and change the amount you want to order from the product you want to order, and you can choose the method of payment and shipping best for you and delete the item. It is also possible to completely empty the basket. If you want to put an additional product in the basket, select the "Continue" button If everything is okay and you have decided to order, you can finalize your order by pressing the checkout button.

C. After finalizing your order, we send you an automatic confirmation to your email address that contains your order details. If you do not receive such a letter, the system has not accepted your order. In this case, please contact us, as already indicated, using the operator data.

Once you have completed your order, we will send you an order confirmed to your email address. The product will only be delivered afterwards.

You can monitor the process of your order until the order is closed using the Order Follow. Here you can also find all your orders you have sent to our webshop. Each order can be identified by a unique order number.

You can then finalize your order by clicking the "Send Order" button. The purchase offer is therefore given by clicking on the "Send Order" button, and in the case of a domestic shipping address, it creates a payment obligation for the buyer.

Information on products purchased under Pick N Mix menu item

3.1 We would like to draw your attention to the fact that rubber sugar selected in the Pick N Mix menu item will be shipped in one package. The packaging of the products does not separate each variety, but is placed in a common package. Sour rubber sugar is packed separately.

3.2 coupons, gift vouchers

We would like to inform you that the gift voucher cannot be deducted from the shipping cost and cannot be summarized with any other coupon code. Please take this into consideration during your purchase.

Promotional coupon codes such as "Candydaddy10", "Mystery Mix", etc., are not mixed with other coupon codes, you can only use one in one order.

4. Registration

If you want to buy, you must also provide the information you need for your purchase at the first purchase, including your name, billing and shipping details, email address, and your password required for later entry. It is also necessary to accept the registration conditions before finalizing the registration. Registration is confirmed by e-mail. The buyer is obliged to handle the password given by him confidentially. If, during the identification, the buyer's data is in the possession of an unauthorized third party after entering the customer's individual identification and password, the Data Controller shall not be liable for the resulting damage or disadvantages. Users contribute to sending a technical message to the operator/ service provider by providing their e-mail address. Registered data will be deleted from the system on request. The deletion request will only be valid for security reasons if the user's e-mail request is confirmed by the user, so that someone will deliberately or mistakes delete something from the registration database. Registration is identified by the email address, so an email address can only be registered once.

Registration does not entail obligations.

5. Processing orders

Orders are processed on weekdays from 10 am to 4 pm. The order is also possible outside the time designated as the order processing, but if it is done after the end of the working time, the order will only be processed on the following business day. The deadline for performance of the accepted order, from the confirmation, 1 -6 business days for products in stock. In the event that the product is not in stock, it is 1-2 weeks depending on the place of purchase.

Our company does not take responsibility for any technical features of the product ordered for any reasons for the supplier or out of reasons.

6. Method of payment of the ordered product and at home delivery fee

Method of payment of the ordered product

• Credit Card payment: If you choose the credit card payment method, the payment service provider will be paid through the payment service provider.

• Cash on delivery: The product is delivered by the courier service you are entrusted to (here) to the address you provide, where the price of the product or product is paid to the courier in cash. In case of cash on delivery, the delivery fee will be added to the shipping cost.

• In the event of a cash on delivery, the product ordered the product must be paid in cash upon receipt of the package.

The total amount to be paid contains all costs based on the summary of the order and confirmation letter. The invoice and warranty letter are included in the package. Please examine the package before delivery, and may, in the event of an injury or deficiency on the products, request a note and do not take over the package. We cannot accept any subsequent complaints.

Home delivery charge

 

Home delivery fee is 1780 Ft

• 7. Delivery deadline

For products in stock, 1 to 6 business days calculated from the confirmation of the order. In case the product is out of stock 1-2 weeks

Treatment of incomplete /furred order

If the order placed by the customer is incomplete, our company undertakes to:

1. The missing product will be delivered as soon as possible, but at the latest on 14 working days at the latest.

2. If the missing product is unavailable due to lack of stocks or is less than 300G, it will refund the product purchase price immediately, but at the latest 14 business days to the bank account provided by the customer.

3. In the case of a damaged product, the seller undertakes to replace or replace the product within 30 days of the complaint.

This procedure does not affect the buyer in exercising other rights in law.

If you have any questions or information, please contact us at our customer service.

8. To home delivery information

The orders received by our webshop are only delivered by couriers of Magyar Posta or DPD Courier. The packages will be delivered on weekdays from 8:00 to 16:00. As a shipping address, it is advisable to provide an address where the courier can be welcomed and ensured at the time of the day designated and ensured the payment of the consignment and the shipping fee and the receipt for the courier.

Order the products you want only if you can pay the courier when receiving the package. In the case of non -returned packages, the delivery and return fee will be charged to the customer, and it is only possible to resume the re -disposal only if the cost of the package is settled in advance.

In the case of any further questions related to the operation, ordering and transportation process of our store, we will be available to the contact details of the Operator's data.

9. Information related to postal delivery

The loss, partial loss, injury, or destruction of the postal consignment must be immediately notified at the time of delivery on delivery. Failure to do so involves losing. In the absence of delivery deed, the damage must be notified immediately within the time limit for the post office, ie within 3 days of the date of delivery.

10. 

Right of withdrawal

If the seller is unable to comply with its obligation under the conclusion of the contract, it shall inform the customer as soon as possible.

The webshop does not contract with minors. Buyer declares that he is of legal age by accepting the terms and conditions.

Description of the right to withdraw the consumer:

The consumer is in accordance with 45/2014. (II. 26.) of the Government Decree shall be entitled to cancel the purchase within 14 days of receipt of the goods. In this case, the seller shall, immediately return the total amount paid by the consumer, but at the latest within 14 days of receipt of the consumer's withdrawal declaration. The seller repays the total amount paid by the consumer, including the delivery cost, to the consumer during the enforcement of the right of withdrawal.

If the Seller fails to comply with the obligation to inform or cancellation of the right of withdrawal or termination, the withdrawal or notice period will be extended by 12 months. If the Seller shall provide the information for 14 days from the date of receipt of the product or the contract, but within 12 months, the deadline for withdrawal or termination is 14 days from the date of notification of this information.

When selling multiple products, if the goods are transported at different times, the last product or multiple items or pieces are used to use the last item or piece to be delivered within 14 days of receipt.

If the consumer has made a bid, the consumer shall have the right to withdraw the tender before the conclusion of the contract, which shall terminate the contract conclusion of the contract.

The consumer shall exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product. You can also use the following resolution pattern to announce the consumer's intention to withdraw:

Withdrawal / termination declaration sample

The consumer may exercise his right of withdrawal by filling out the following withdrawal and returning to our availability (fill in and return only if the contract is withdrawn and returned).

To: Candydaddy Kft.
Address: 4700 Mátészalka October 23rd Space 1 2/6
The undersigned declare that I exercise my right of withdrawal for the contract for sale below:

Product/EK Name/I:
Date of contract / receipt date:
Consumer (s) name:
Consumer (s) title:
Signature of the Consumer (s): (In the case of a statement made solely on paper)

Done: ....................................

The consumer exercises his right of withdrawal within the deadline if he sends his / her withdrawal statement before the date of receipt of the product. In the event of a written, it is sufficient to send only a statement of withdrawal within 14 days. When posting, the date of the post office, the email or fax sent to the post office shall be taken into consideration in the case of emails or fax.
The consumer is burdened with proving that the right of withdrawal is subject to Decree 45/2014. (II. 26.) Korm.

Company's obligations in the event of a consumer cancellation or termination

If the consumer is in accordance with 45/2014. (II. 26.) Government Decree shall withdraw from the contract, the company refunds the total amount paid by the consumer as a result of the release of the Consumer within fourteen days, including other costs incurred by the consumer. However, the seller is not obliged to reimburse the consumer part of the additional costs that are the choice of transport other than the cheapest habitual transport mode offered by the seller.

45/2014. (II. 26.) Government Decree, in the event of a resignation or termination of the Government Decree, the Seller refunds the amount returning to the consumer in the same way as the payment method used by the consumer. Based on the consumer's explicit consent, the seller may apply other payment methods to the refund, but the consumer may not be charged for any additional fee.

If the consumer chooses a particular way of transport that is the least costly, the Seller shall not be obliged to refund the resulting additional costs.

The seller is entitled to withhold the total amount paid by the consumer until he has been returned or the consumer has not been credibly confirmed by the consumer to return it. The seller is not entitled to retention if he has undertaken to return the product himself.

In addition to the consideration for the fulfillment of its contractual obligation, the contract is not particularly not considered to be as the consumer has approved a default option (pre -filled field) that the consumer should reject the additional amount. In this case, the company is required to refund the amount paid to the consumer.

Consumer's obligations in the event of a cancellation or termination

If the consumer wishes to exercise the right of withdrawal without justification, he or she shall send a statement of withdrawal to withdraw within 14 days of receipt of the product:

Mailing Address: 4700 Mátészalka October 23rd Space 1 2/6
Email Address: Hercegdavid9901@gmail.com

If the consumer is subject to Decree 45/2014. (II. 26.) of the Government of the Republic of Hungary, he or she wants to exercise his right of withdrawal, so he must return the product immediately, but at the latest within fourteen days of notification of withdrawal, to the address indicated by the seller or to the person or authorized by the undertaking. If the webshop also has a business premises, where it sells the product - the product affected can be returned to the web store shop. The deadline is considered to be complied if the consumer sends the product before the deadline.

The consumer shall bear the costs of returning the goods due to the exercise of the right of withdrawal, unless the seller undertakes to bear this cost. In addition, the consumer is not burdened by other costs. In our webshop, the seller does not bear the cost of returning the goods, so it is borne by the buyer.

In the event that the product has been submitted to the consumer at the same time as the contract of the business premises, the seller will return the product at its own expense if it cannot be returned as a mail.

The consumer shall be liable only for depreciation resulting from the use of the nature, properties and operation of the product. The consumer is not responsible for depreciation if the company does not inform the consumer of the right of withdrawal.

Exceptions to the right of withdrawal and termination of the consumer

• In the case of a contract for the provision

• creates for the consumer only if the performance began with the prior consent of the consumer and the acknowledgment of the consumer to lose his right of withdrawal as soon as the company fully fulfilled the contract;

• for goods or services whose price or fee is not influenced by the money market company, the exercise of the right of withdrawal depends on the possible fluctuation within a specified time limit;

• For non -pre -manufactured goods that have been produced by the consumer or at the explicit request, or for a commodity that was clearly tailored to the consumer;

• perishable or in terms of goods preserved for a short period of time;

• for closed packaging that cannot be returned for health or hygiene reasons after the opening of the after handover;

• for a commodity that, by its very nature, is inextricably mixed with other goods after handover;

• For alcoholic beverages whose actual value depends on the market fluctuations in a non -influenable manner, the price of which has been agreed at the time of the conclusion of the contract of sale, but the contract shall be completed only after the thirtieth day of the conclusion;

• In the case of a contract where the company, at the explicit request of the consumer, will contact the consumer to carry out urgent repair or maintenance work;

• With regard to the copying of a closed-packed audio and image recording and the sale of computer software, if the consumer has dismantled the packaging after the transfer;

• for the newspaper, magazine and periodical newspaper, except for subscription contracts;

• in the case of contracts at a public auction;

• With the exception of a housing service, the contract for the provision of accommodation, transportation, car rental, catering or leisure activities is concluded if a date or deadline specified in the contract has been concluded;

• With regard to digital content on non -material media, if the company began to perform with a prior consent of the consumer, the consumer declared that he was losing his right after the commencement of performance, and the company sent a confirmation to the consumer.

Defective performance

The seller shall perform incorrectly if the service does not meet the quality requirements set out in the contract or by law at the time of performance. The debtor does not fail if the claimant knew the error at the time of conclusion of the contract or had to know the error at the time of conclusion of the contract. The contract between the consumer and the enterprise is null and void a provisions that differ from the provisions of this chapter to the provisions of the Warranty and the Warranty.

Consumer Requirements for Consumer Completion for Goods, Digital Contents, Digital Services

At the time of performance, the service must comply with Section 373/2021. (VI. 30.) Government Decree.

To make the performance a contractual service that is the subject of the contract, the goods

(a) comply with the description, quantity, quality, type of contract, and must have the functionality, compatibility, interoperability and other characteristics of the contract;

(b) shall be suitable for any purpose specified by the consumer at the latest by the consumer at the latest at the conclusion of the contract to be informed and accepted by the company;

(c) have all the accessories specified in the contract, including instructions, installation instructions, installation instructions and customer service support; and

(d) ensure the updates specified in the contract.

To qualify as contractual -to the service that is subject to the contract

(a) shall be suitable for purposes required by the Code of Conduct for the same type of service in the absence of a law, technical standard or technical standard;

(b) possess the amount, quality, performance and other characteristics that are reasonable by the consumer, in particular in terms of functionality, compatibility, accessibility, continuity and safety, which is usual for the same type of service, taking into account the company, its representative or other person involved in the sales chain;

(c) must have accessories and guides that are reasonably expected by the consumer, including packaging and installation instructions; and

d) It must comply with the properties and description of the feature and description of the service presented by the company as a model, model or made available as a model, model or trial.

The service, the goods do not have to comply with the public statement detailed above if the debtor/seller proves that

(a) he did not know the public statement and did not have to know it;

(b) the public statement has already been correctly corrected by the date of conclusion of the contract; or

 

(c) The public statement could not affect the decision of the entitled contract.

Unique requirements for the contractuality of performance for goods containing digital elements

In the case of goods containing digital elements, the company/seller must ensure that the consumer is notified to the digital content of the goods or the related digital service, including security updates, which are necessary to maintain the contractuality of the goods and to ensure that the consumer receives them.

Making an update available to the business if the contract of sale

(a) it provides for a single service of digital content or digital service, then the type and purpose of the goods and digital elements, as well as the individual circumstances and the nature of the contract, can be reasonably expected by the consumer; or

(b) provides on a continuous service for digital content or digital service for a period of time, then, within two years of the performance of the goods, in the case of continuous service of not exceeding two years; or, in the case of a continuous service of more than two years, the continuous service must be provided throughout the period throughout the period.

If the consumer does not install updates available within a reasonable time limit, the business does not be responsible for the fault of the goods if it only stems from the lack of applicable update, provided that

(a) the company informed the consumer of the availability of the update and the consequences of the lack of installation by the consumer; and

b) Failure to install the update by consumer or incorrect installation of the update by consumer is not due to the deficiency of the installation guide provided by the company.

There is no defective performance if, at the time of the conclusion of the contract, the consumer received special information that a specific property of the goods differs from the requirements specified from the described ones, and the consumer expressed this difference separately at the time of concluding the contract of sale.

Faulty fulfillment of a contract to buy goods

The business/seller performs incorrectly if the fault of the goods stems from the unprofessional commissioning, provided that

(a) the commissioning is part of the contract of sale and has been carried out by the company or carried out with the responsibility of the company; or

b) The consumer had to be commissioned, and the implementation of the undertaking, for goods containing digital elements, is the result of deficiencies available for commissioning instructions provided by the digital content or digital service provider.

If, according to the contract of sale, the goods are put into operation or the commissioning is placed under the responsibility of the company, the performance shall be considered as completed by the company when the commissioning is completed.

If the sales contract has the continuous service of digital content or digital service over a specific period of time, the company is responsible for the fault of the goods with the digital content or digital service if

(a) in the case of continuous service of two years, within two years of the performance of the goods; or

(b) In the case of continuous service for more than two years, the continuous service occurs or becomes recognizable throughout the continuous service.

It should be presumed to the opposite proof that the error recognized within one year of the date of commencement of the goods existed at the time of the commission, unless this presumption is incompatible with the nature of the goods or the nature of the fault. This paragraph also applies to goods containing digital elements.

If, in the case of goods containing digital elements, the contract of sale provides for the continuous service of digital content or digital service over a specific period, the business/seller shall be charged by the digital content of the goods if, in the case of continuous service not over two years, within two years of the performance of the goods; or, in the case of a continuous service of more than two years, the defect occurs or recognizable throughout the continuous service.

• Warranty
  
  When can you exercise the right to the right?
  If you have failed the seller, you may enforce the claim against the seller in accordance with the rules of the Civil Code and in the case of a consumer contract in accordance with the rules of Government Decree 373/2021 (VI.30.).
  
  What rights do you have for you on the basis of your requirements?
  Proportionality right
  You may, according to your choice, claim the following requirements: you may request a repair or exchange, unless it is impossible to fulfill the claim you have chosen or are disproportionate to the company's other needs. If you have not requested or requested the repair or replacement, you may apply for proportional delivery of the consideration or, in the final, resignation, may be withdrawn from the contract. You may switch to another, but you can bear the cost of the transition, unless it was justified or the company has given it.
  
  In the case of a contract between a consumer and a business, it should be assumed to be the opposite that, within 12 months of completion, the error recognized by the consumer was already at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the error.
  
  In the case of consumers who do not qualify as consumers, the deadline for enforcement of the provisional rights is 1 year, which starts on the day of performance (transfer). In the case of consumers that are considered to be consumer, the deadline for enforcement of the proportionate rights is 2 years, which starts on the day of performance, ie the date of delivery.
  The reasonable deadline for repairing or replacing the goods shall be calculated from the date when the consumer has communicated the error to the business.
  The consumer must provide the company to the company to repair or repair.
  The company must ensure the return of the goods replaced at its own expense.
  If the repair or replacement requires the removal of goods that have been commissioned in accordance with the nature and purpose of the goods before becoming recognizable, the obligation to repair or replace it shall include the removal of inadequate goods and the commissioning of the goods transported or repaired or the cost of removal or commissioning.
  Delivery of consideration is proportional if the amount of the consumer is the same as the difference in the value of the goods in the case of contractual performance and actually obtained by the consumer.
  The right to terminate the consumer's contract of sale may be subject to a statement of legal statements addressed to the undertaking, expressing the decision to terminate the termination.
  If the defective performance concerns only a specific part of the goods provided under the contract of sale and the conditions for the termination of the contract are subject to the termination of the contract, the consumer may terminate the contract of sale only for the wrong goods, but may also terminate any other goods acquired if the consumer is not expected to pay only.
  
  If the consumer terminates the contract of sale in its entirety or for some of the goods provided under the contract of sale, then
  a) the consumer must return the goods concerned at the expense of the business; and
  (b) The company must immediately refund the purchase price for the consumer for the goods concerned, as soon as the certificate of the goods or the return of the goods has been received.
  
  Special rules of the Word of Warrage Rights, Products and Services containing a digital element
  
  In the case of the sale of a product or service containing the consumer, the rights in the following points are entitled to the rights described in the "Rights of Words"
  
  In the case of a contract for the sale of goods, which is considered to be movable, the provision of digital content, or the provision of digital services, the contract may not repair or repair the error at the expense of the debtor.
  
  The business may refuse to make the goods contractual if the repair or replacement is impossible, or if it were to result in disproportionate additional costs for the business, taking into account all circumstances, including the value of the service in a state of flawless condition and the weight of the breach of contract.
  The consumer is also entitled to apply for proportional delivery of the consideration or terminate the contract of consideration, in accordance with the weight of the breach of contract, if::
  a) The business has not done or replaced the repair or replacement, but did not fulfill the following in whole or in part:

• The company must ensure the return of the goods replaced at its own expense.

• If the repair or replacement requires the removal of goods that have been put into operation before the fault has been recognized in accordance with the nature and purpose of the goods, the obligation to repair or replace shall include the removal of inadequate goods and the commissioning of goods transported or repaired as a replacement.

• (b) refused to make the goods contractual;
  (c) a repeated performance error has arisen, despite the fact that the company has attempted to make the goods contractual;
  (d) the failure of the performance is such that it shall make it necessary to carry out an immediate price deposit or to terminate the contract of sale; or
  e) The company has not undertaken to make the goods contractual, or it is obvious from the circumstances that the company will not make the goods contractual within a reasonable time or without any significant damage to the consumer.
  
  If the consumer wishes to terminate the contract of sale by reference to incorrect performance, the business will be charged to prove that the error is insignificant.
  The consumer is entitled to withhold the remaining part of the purchase price, in line with the weight of the breach of contract, as long as the business fails to comply with the contractuality of the performance and the defective performance.
  
  What time can you enforce your requirement for your word?
  You are required to report the error immediately after discovering it, but not later than two months of discovering the error. At the same time, I note that you can no longer enforce your wording rights beyond the two -year limitation period from the contract. If the contract between the consumer and the business is used, the parties may agree at a shorter limitation period; In this case, shorter limitation period is not valid in this case.
  To whom can you enforce your warranty claim?
  You can enforce your warranty claim against the seller.
  What other condition does it have to enforce your wording rights?
  In the event of a sale of goods, within 12 months of the date of sale, there is no other condition for validation of the claim for the claim, if you certify that the product or the service has been provided by the Seller. However, after 12 months of the date of sale, you are required to prove that the error you recognized has already been at the time of completion.

Product warranty

When can you exercise your product wording right?
In the event of a movable thing (product), the consumer may decide whether to describe earlier; the right to word or; can apply a product claim.

What rights do you have for your product warranty?
As a product claim, you may request a repair or replacement of the defective product.

When does the product be considered incorrect?
The product is incorrect if it does not meet the quality requirements in force at the time of the market or if it does not have the properties in the description given by the manufacturer.

What time can you enforce your product wording claim?
You can enforce your product wording within two years of the product of the product manufacturer. After this deadline, it loses its eligibility.

Against whom and other conditions can you enforce your product wording?
You can exercise your product warranty rights against the producer or distributor of the product (hereinafter referred to as the manufacturer).

What is the evidence rule prevailing in the case of a product claim?

If you have a product claim, you must prove that the product error has existed at the time of the manufacturer's marketing.

When does the manufacturer (distributor) be exempt from his product warranty obligation?
The manufacturer (distributor) is only exempt from its product note obligation if it can prove that:
- the product has not been manufactured or marketed in the course of its business activities or
- The error was not recognizable or
- Product error stems from the application of legislation or mandatory regulatory requirement.
It is sufficient to prove the manufacturer (distributor) for the exemption.

I note that due to the same error, you can enforce a product warranty against the company and the manufacturer at the same time, in parallel. If your product claim requires successfully, you can only enforce your claim for the replacement product or the product affected by the product only against the manufacturer.

 

12. Warranty

In the event of a failure of the product provided, the Civil Code has a place to enforce the claimant claim against the operator. 6: 159-167: § I.

13. To deal with complaints

Out -of -court complaint handling and dispute resolution

The consumer may submit his or her complaint about the product and service at the following contact details:

Szabolcs-Szatmár-Bereg County Government Office
Nyíregyháza District Office
Department of Transport and Consumer Protection
Consumer protection department
Address: 4400 Nyíregyháza, Hatzel tér 10.
Phone: 42/500-694
Fax: 42/504-398
E-mail: Eakszovedelege@bzabolcs.gov.hu

Consumer can also initiate a conciliation body procedure:

Szabolcs-Szatmár-Bereg County Arbitration Board
Address: 4400 Nyíregyháza, Széchenyi u. 2.
Phone: (42) 311-544, (42) 420-180
Fax: (42) 311-750
E-mail: beletto@bzbkam.hu

In the conciliation body procedure, the undertaking is obliged to cooperate.

Information, complaint, complaint handling

Candydaddy Ltd. can contact Candydaddy Kft.

 

1. Mailing address: 4700 Mátészalka October 23rd Space 1 2/6

2. Electronic mailing address: Hercegdavid9901@gmail.com

3. Phone number: +36 702450915

4. website connection interface

10.2 Candydaddy Kft.

 

10.3 Candydaddy Kft. Will examine the complaints on the phone immediately and then remedy it as needed and as possible.

 

10.4 If the buyer disagrees with the handling of the complaint or Candydaddy Kft. Is not to investigate the complaint immediately, Candydaddy Kft. Will immediately record a record of the complaint and its position on the complaint. Candydaddy Kft. Sends a copy of the minutes to the customer at the latest to the meaning of point 10.6 at the latest.

 

10.5 Candydaddy Ltd. provides a unique identifier complaints on the phone and by email.

 

10.6 Candydaddy Ltd. responds to the complaints that Candydaddy Kft., Obtained orally by the Buyer, and the complaints made in writing within 30 (thirty) days of receipt.

 

10.7 If the customer wishes to initiate the proceedings of an authority or conciliation body with a complaint, depending on the nature of the case, the following bodies have the option:

 

1. Szabolcs-Szatmár-Bereg County Government Office Nyíregyháza District Office of Transport and Consumer Protection Department Consumer Protection Department
   
   Address: 4400 Nyíregyháza, Hatzel tér 10.
   Phone: 42/500-694, Fax: 42/504-398
   E-mail: Eakszovedelege@bzabolcs.gov.hu
   
   
   National consumer protection association
   
   Address: 4400 Nyíregyháza, Széchenyi u. 2. II/205.
   Phone: +36 (42) 311-544

E-mail: Eakszovedelege@hajdu.gov.hu

1. Szabolcs-Szatmár-Bereg County Arbitration Board
   Address: 4400 Nyíregyháza, Széchenyi u. 2.
   Phone number: (42) 311-544, (42) 420-180
   Fax number: (42) 311-750
   E-mail address: beletto@bzbkam.hu

1. European Consumer Center Ministry of Justice

Address: 1357 Budapest, Pf.2.

Email: info@magyarefk.hu

Phone: 06 1 896 7747

11, Copyright

 

14. Data management

The operator shall handle the personal data made available to the webshop when using it and does not provide it to a third party, except for its subcontractor. (Eg: courier service), this is required to deliver the order.

During the browsing of the webshop, technical information is recorded for statistical purposes. (IP address, duration of visit, etc.). The operator shall transfer these data to the authorities solely and, in the case of confirmed cases. Cookies require the use of the service. If you do not want to allow cookies, you can disable your browser settings. When disable cookies, certain elements of the service are only partially or at all used. Cookie is a file sent by the server to the user's browser and stored by the user's computer. No personal data is stored in the cookie. The data recorded during the order is used by the operator to complete the order. The information from the order placed by each IT system on the pages of the web store will be recorded and stored for the period specified in the current Accounting Act during the order. The Operator manages the data provided confidentially during the browsing of the webshop or the newsletter subscription during registration, and can be unsubscribed to one of the given contact details. You can request the deletion or modification of your data in writing at any time. .

In the course of the procedure starting with the order, CXII of 2011. The provisions of the Act shall be governed by the Service Provider's Privacy Statement on the website.

15. Other provisions

In matters not regulated by these General Terms and Conditions, the Civil Code (Act V of 2013), and for consumer contracts on contracts 45/2014. The provisions of the Government Decree shall apply.

Online dispute resolution platform
The European Commission has set up a website to which consumers can register, giving them the opportunity to settle their online disputes by filling out an application, avoiding court proceedings. This way, consumers can enforce their rights without, for example, the distance prevents them.

Hungary is also required to be so -called. Operate an online dispute resolution contact point where at least two consultants must be available to help the disputes if they have any questions about the procedure. This task is performed by the Budapest Arbitration Board in Hungary.
Pursuant to Regulation (EU) No 524/2013, the online dispute resolution platform created by the European Commission is available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU
Date of entry into force: 02.01.2024.